customer service

Keep your callers happy by using VoIP

If you don’t want your customers to switch to your competitors, customer satisfaction should be on top of your priority list. One sure way to keep them satisfied is by having a professional yet customer-friendly phone strategy. Something as simple … Read More

Microsoft says goodbye to Office 2013

Office 365 subscribers have a little less than a month to enjoy a fully-supported Office 2013 productivity suite. In an effort to push users towards the 2016 version of Office 365, Microsoft will no longer focus on their Office 2013 … Read More

Business opportunities with IoT

Many IT experts predict that more businesses will gravitate towards the Internet of Things (IoT). This statement is hard to dispute considering that smart thermostats and refrigerators are already in widespread use. But internet-connected appliances aren’t the only thing IoT … Read More

Using automation in SMB marketing

One of the biggest innovations in business and technology is marketing automation. Previously reserved for well-funded enterprises, marketing automation is now accessible to small businesses, thanks to affordable cloud solutions. In fact, there are five explosively profitable benefits to automating … Read More

VoIP’s hold-message options are easy

  A common refrain heard by installers of traditional PBX phone systems and over-the-internet VoIP systems is “Wait, before you go, what’s best for on-hold music and messages, and how do I set those up?” Usually it’s an easy process … Read More